ITIL Foundation Certification & Airport Simulation
Today, I received the results from my ITIL foundation Certification test. Some questions were really tricky, but I passed.
I was going to just go to the test, but BMC Business School has an ITIL foundation training which includes the EXIN exam at the end.
I must say that I was surprised by the quality of the class, specifically the airport simulation. Within the 3 days class, there is one day dedicated to a simulation game applying "experiential learning" techniques:
In the simulation the airport has grown rapidly requiring the addition of numerous business services. With an increasingly complex IT infrastructure, a “Service Desk” has been introduced to support the business, along with a “Technical Specialist” team to maintain the infrastructure and resolve any issues that may arise. A supplier function is also included to provide additional infrastructure and consultancy. All students play a role in this, whether in the business or in the IT team ensuring SLA’s with the business are met.
Really not a boring way to learn ITIL (I'm sure that you CAN find really boring ITIL classes, this is definitely not one). If you are interested by the class, here is the link in the catalog. and you can even watch a video of the simulation.
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