In a recent weblog entry, Gary Slinger has posted a mindmap summarizing the ITIL Service Delivery and Service Support books. Thanks a lot Gary. For one thing, this seems a very usefull tool to prepare for the ITIL foundation certification.
The link to the article is here :
Gary Slinger ITIL: Service Support & Service Delivery – the whole thing:
No comments
Comments feed for this article
Trackback link: http://www.jcmartin.org/itil-mindmap-by-gary-slinger/trackback/